Shipping policy
Shipping & Delivery Policy
Last updated: 16 August 2026
Second Yes products may require production before they are dispatched.
This policy explains how production, shipping and delivery work, including estimated timelines, split deliveries and international delivery.
Second Yes is a trading name of Amazura Global LLC, a Wyoming limited liability company.
1. Production and Order Preparation
Second Yes sells both Standard Items and Custom Made Items.
Standard Items
Standard Items are ordered from the fixed sizes, colours and other options offered on the Second Yes website.
Production or preparation begins once the order has been accepted.
Custom Made Items
Custom Made Items are produced according to individually agreed customer requirements.
Before production can begin, we may need to confirm information such as:
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Measurements
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Colour
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Construction details
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Design variations
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Other agreed specifications
Where confirmation is required, the production timeframe begins once the necessary information has been received and confirmed.
Delays in providing required measurements or specifications may delay production and delivery.
2. Estimated Delivery Timeframe
Our typical estimated timeframe from production commencement to delivery is:
20–30 days
This estimate includes:
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Production
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Order preparation
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Dispatch
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International transit
For Standard Items, this period generally begins once the order has been accepted.
For Custom Made Items, it generally begins once all required measurements and specifications have been confirmed.
The estimated timeframe is not a guaranteed delivery date unless Second Yes has expressly agreed a specific delivery date with you.
Some products, destinations or circumstances may require additional time.
If we become aware of a material delay affecting your order, we will contact you and provide the information and options required under applicable consumer law.
3. Orders Needed for a Specific Date
We understand that Second Yes products may be purchased for weddings and other events taking place on a fixed date.
If receiving your order by a particular date is essential, please contact us before placing your order.
A requested event date does not automatically become a guaranteed delivery date.
A delivery date is only treated as specifically agreed by Second Yes where we have expressly confirmed that date to you.
Nothing in this section limits any mandatory delivery rights available under applicable consumer law.
4. Split Deliveries
Items within the same order may have different production and fulfilment timelines.
Your order may therefore arrive in more than one shipment and on different dates.
Receiving one part of an order before another does not necessarily indicate a problem with the remaining items.
Where available, separate tracking information may be provided for each shipment.
Return and cancellation periods are governed by our Refunds & Returns Policy and applicable law.
5. Shipping Methods and Carriers
Second Yes uses established international courier and logistics services.
Depending on the destination and fulfilment route, carriers may include services such as:
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DHL
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FedEx
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Other recognised international or local delivery partners
We do not use untracked standard postal shipping for Second Yes orders.
The carrier used for a particular order may vary according to destination, availability and fulfilment requirements.
Tracking details will be provided once the shipment has been dispatched and the carrier has activated the tracking information
6. Shipping Costs
Any shipping charge payable to Second Yes will be shown before you complete your purchase.
Where standard shipping is included in the displayed purchase price, no separate standard shipping charge will be added unless clearly stated before checkout.
Additional charges for optional delivery services, where offered, will be displayed before purchase.
7. Customs, Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.
Where these amounts are collected by Second Yes at checkout, this will be reflected during the ordering process.
Where applicable import charges are not collected by Second Yes, they may be charged separately by customs authorities, the courier or another authorised party.
Any such charges payable by the customer will be the customer's responsibility where permitted by applicable law.
Customs requirements and charges are determined by the destination jurisdiction and may vary.
Second Yes does not control the amount charged by customs or other governmental authorities.
8. Contact Information Required for Delivery
A valid email address and telephone number are required when placing an order.
These details may be necessary to:
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Provide order and tracking information
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Arrange delivery
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Allow the courier to contact you
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Resolve customs or delivery queries
Please ensure that your contact information is accurate and current.
Providing a telephone number for fulfilment purposes does not by itself constitute consent to receive marketing communications.
9. Shipping Address
You are responsible for providing a complete and accurate delivery address.
Please check your shipping details carefully before completing your order.
If you notice an error, contact us immediately at:
We will make reasonable efforts to update an address before dispatch, but changes cannot be guaranteed once an order has entered the shipping process.
Where a delay, redelivery charge or failed delivery results directly from materially incorrect or incomplete information supplied by the customer, the customer may be responsible for resulting reasonable costs where permitted by law.
This does not affect your rights where a delivery problem was caused by Second Yes, the fulfilment process or the carrier rather than information supplied by you.
10. Tracking
Where tracking is available, tracking information will be provided once the relevant shipment has been dispatched.
Tracking information may take some time to become active after the parcel has been handed to the carrier.
Please use the tracking information provided to follow the progress of your shipment.
11. Delivery and Risk
Where you are purchasing as a consumer, the product remains at Second Yes's risk until it has been delivered into your physical possession or the physical possession of a person you have identified to receive it, except where applicable law provides otherwise.
A carrier tracking status showing “delivered” may be used as evidence when investigating delivery, but it does not prevent you from contacting us if the parcel has not actually been received.
If tracking shows that your order has been delivered but you cannot locate it, please contact us as soon as reasonably possible at:
We may ask you to assist with information required to investigate the delivery with the courier.
12. Failed Delivery or Refused Parcels
If a courier cannot complete delivery because, for example:
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No one is available to receive the parcel
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Required delivery information cannot be confirmed
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The customer does not respond to reasonable courier contact
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The delivery address supplied is materially incorrect
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A customer refuses delivery without exercising an applicable cancellation right
the parcel may be held, returned or require redelivery.
Where the situation results from circumstances within the customer's control, reasonable additional delivery or return costs may be charged where permitted by applicable law.
This does not affect statutory rights relating to cancellation, faulty goods or delivery failures for which Second Yes is responsible.
13. Delays
Production or delivery may occasionally be affected by circumstances such as:
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Courier disruption
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Customs processing
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Border or import controls
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Severe weather
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Transportation disruption
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Other circumstances outside our reasonable control
Where possible, we will communicate material delays affecting an order.
A delay does not automatically cancel an order.
However, nothing in this policy removes any right you may have under applicable consumer law to cancel an order, require delivery within an additional period, or receive a refund where goods are not delivered within the required or agreed timeframe.
14. Lost or Damaged Shipments
If your order is lost in transit, arrives damaged or appears to have been tampered with, please contact us as soon as reasonably possible.
Please provide:
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Your order number
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A description of the issue
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Photographs where relevant
We will investigate the matter with the carrier or fulfilment provider and provide the appropriate resolution in accordance with applicable consumer law.
You are not required to pursue a carrier yourself in place of rights you have against Second Yes as the seller.
15. Separate Production and Fulfilment Partners
Some Second Yes products may be manufactured, fulfilled or shipped through third-party production and logistics partners.
This does not change your purchase contract.
Your purchase is from:
Amazura Global LLC trading as Second Yes.
Questions or problems relating to an order should therefore be directed to Second Yes rather than to a manufacturing partner.
16. Relationship With Our Other Policies
Returns, refunds, cancellation and Custom Made exclusions are governed by our Refunds & Returns Policy.
Your use of the Second Yes website and purchase of products is also subject to our Terms & Conditions.
Personal information used for production, fulfilment and delivery is handled in accordance with our Privacy Policy.
17. Contact
Second Yes is a trading name of Amazura Global LLC, a Wyoming limited liability company.
For shipping or delivery questions:
Email: hello@secondyes.com
Amazura Global LLC
1914 Thomes Avenue
Cheyenne, Wyoming 82001
United States
Telephone: +1 307-316-7674