Refunds & Returns Policy

Last updated: 16 August 2026

At Second Yes, return and refund eligibility depends on whether an item is purchased as a Standard Item or made specifically to an individual customer’s requirements as a Custom Made Item.

Please review this policy before placing your order.

Nothing in this policy excludes or restricts any consumer right that cannot legally be excluded or restricted. If the law applicable to your purchase provides you with additional or more favourable rights, those rights will apply.

1. Product Classification

Standard Items

A Standard Item is ordered from the fixed options offered on the Second Yes website.

This may include:

• Dresses ordered in a published standard size

• Jumpsuits

• Sets

• Accessories

• Add-ons

• Published colour options

• Other fixed product options offered on the relevant product page

An item does not become Custom Made simply because it is produced after the order is placed.

Selecting a published size, colour or other standard option does not by itself make an item Custom Made.

Custom Made Items

A Custom Made Item is produced specifically according to individually agreed customer requirements.

This may include:

• Customer-specific body measurements

• Individually requested construction changes

• Individually requested design variations

• Colours or specifications not offered as standard product options

• Other individually agreed personalisation

The classification shown or confirmed when the order is placed determines how this policy applies.

2. Standard Item Returns

You may notify Second Yes that you wish to return an eligible Standard Item within 14 days after receiving it.

You do not need to provide a reason for a change-of-mind return.

Where applicable law gives you a longer period or calculates the return period differently, the legally required period will apply.

After notifying us that you wish to return an item, please send it back without undue delay and within any return period required by applicable law.

To start a return, contact hello@secondyes.com and include your order number and the item you wish to return.

3. Trying On and Condition of Returned Items

We understand that clothing needs to be tried on.

You may inspect and try on an eligible Standard Item in the same way that you reasonably would when considering a garment in a physical store.

Please handle garments carefully while deciding whether to keep them.

Returned items should:

• Not have been worn beyond reasonable fitting

• Be unwashed

• Be unaltered

• Be free from makeup, tanning products, perfume, odours, marks, damage or other signs of use

• Retain original tags where applicable

• Include original product packaging where reasonably possible

Trying an item on does not by itself make it ineligible for return.

Where an item has been handled beyond what is reasonably necessary to inspect or try it on and its value has consequently been reduced, Second Yes may make an appropriate deduction from the refund where permitted by applicable law.

4. Custom Made Items

Custom Made Items are produced specifically according to individually agreed requirements.

Where applicable law permits, Custom Made Items are therefore not eligible for change-of-mind cancellation, return or refund.

This may include items made according to customer-provided measurements, individually agreed construction or design changes, non-standard colours or specifications, or other customer-specific personalisation.

This does not affect your rights where an item is faulty, damaged, incorrectly made, materially different from the confirmed specification or otherwise fails to meet rights provided by applicable law.

5. Fit of Custom Made Items

Where an item has been correctly produced according to measurements supplied or approved by the customer, a fit issue resulting solely from those measurements does not constitute a manufacturing fault.

This does not affect your rights where the item was not produced according to the confirmed measurements, the construction is faulty, the item materially differs from what was agreed, or applicable consumer law provides another remedy.

6. Accessories and Add-Ons

Accessories and add-ons purchased from fixed options offered on the website are treated as Standard Items.

Where an accessory or add-on has been individually customised to the customer, it may instead be treated as a Custom Made Item.

Accessories and add-ons are assessed independently from the garment with which they may have been purchased or shown.

Returning an eligible accessory or add-on does not automatically affect the return status of the main garment. Likewise, returning a garment does not automatically require an accessory or add-on to be returned unless they were sold together as a single product.

7. Sets

Where a set is sold as one product, a change-of-mind return must include the complete set.

Individual components of a set cannot be returned separately for a partial change-of-mind refund.

This does not affect any rights that may apply where an individual component is faulty, damaged, incorrect or otherwise non-conforming.

8. Exchanges

Second Yes does not offer direct exchanges.

If an item is eligible for return, you may return it in accordance with this policy and place a separate order for your preferred item.

This does not affect any legal right to replacement where goods are faulty, damaged, incorrect or otherwise non-conforming.

9. Cancellation Before Dispatch

Standard Items

If you wish to cancel a Standard Item before it has been dispatched, please contact us as soon as possible.

Where a statutory cancellation or return right applies, that right is not lost simply because preparation or production of a Standard Item has begun.

Custom Made Items

If you wish to cancel a Custom Made Item, please contact us immediately.

Second Yes may allow cancellation before individual production has commenced.

Once production of an individually specified Custom Made Item has commenced, cancellation for change of mind may not be accepted where applicable law permits.

Nothing in this section affects rights relating to faulty, incorrect or non-conforming goods.

10. Return Shipping

For an eligible change-of-mind return, the customer is responsible for the direct cost of returning the item unless applicable law requires otherwise or Second Yes agrees to cover that cost.

We recommend using a tracked shipping service and retaining proof of shipment.

If an item is being returned because it is faulty, damaged, incorrect or otherwise non-conforming, return costs will be handled in accordance with applicable consumer law.

Second Yes may, at its discretion, advise that an item does not need to be physically returned.

11. Original Delivery Charges

Where applicable law requires original delivery charges to be refunded following cancellation of an eligible online purchase, Second Yes will refund the cost of the least expensive standard delivery option offered for that order.

If you selected a more expensive expedited, express or premium delivery method, the additional delivery cost may not be refundable where permitted by law.

12. Refunds

Eligible refunds will normally be made to the original payment method.

Second Yes does not charge a restocking fee for the exercise of a statutory change-of-mind return right.

Where applicable law permits, an amount may be deducted where the value of returned goods has been reduced through handling beyond what was reasonably necessary to inspect the goods.

Where applicable law establishes a particular refund method or deadline, Second Yes will comply with that requirement.

13. Faulty, Damaged or Incorrect Items

If an item arrives damaged, is faulty or incomplete, is not the item ordered, materially differs from its product description, or does not reflect confirmed Custom Made specifications, please contact us as soon as reasonably possible.

Email hello@secondyes.com with your order number, a description of the issue and clear photographs where appropriate.

We will assess the issue and provide the remedy required by the circumstances and applicable consumer law. Depending on the circumstances, this may include repair, correction, replacement, price reduction or refund.

14. Separate Deliveries

Items within the same order may have different production and delivery timelines and may therefore arrive separately.

Where applicable law provides specific rules for calculating a cancellation or return period when one order is delivered in multiple shipments, those rules will apply.

15. Your Statutory Rights

This policy describes Second Yes’s contractual returns arrangements.

It does not replace rights provided to you by applicable consumer law.

Nothing in this policy is intended to exclude, limit or reduce any consumer right or remedy that cannot legally be excluded, limited or reduced.

16. Contact & Legal Entity

Second Yes is a trading name of Amazura Global LLC, a Wyoming limited liability company.

For return requests, cancellation requests or questions about this policy:

Email: hello@secondyes.com

Business address:
Amazura Global LLC
1914 Thomes Avenue
Cheyenne, Wyoming 82001
United States

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